The Challenge
Kindling's human support team was spending 40% of their day answering "Where is my order?" and "Can I process a return?" queries. They needed a support layer that integrated directly into their existing WooCommerce setup without hallucinating or frustrating customers.
Implementation
Tool-calling AI with strict WooCommerce integration.
n8n OrchestrationUsed n8n as the middleware connective tissue to securely route webhooks between WooCommerce, the support inbox, and our AI layers.
LangGraph WorkflowsDesigned a stateful LangGraph workflow prioritizing explicit tool-calling for order data over generic RAG to eliminate hallucinations.
Anthropic Claude 3.5 SonnetAdopted Claude for its superior instruction-following in customer service, ensuring the agent adheres perfectly to the brand voice.
Human-in-the-loop GuardrailsImplemented an automatic escalation trigger—if sentiment drops below a threshold, a human rep is immediately tagged into the chat with a summary.
42%
Reduction in L1 support tickets
<3s
Average agent response time
98%
Positive resolution on delivery queries
Drowning in routine support tasks?
We build specialized vertical agents that actually reduce human workload instead of creating new problems.